Privacy Policy

Last updated: April 2025

Who We Are

Esher Surveyors is an independent firm of RICS surveyors based in Esher, Surrey. References to "we", "us" or "our" in this policy refer to Esher Surveyors.

We are committed to protecting your privacy and handling your personal data responsibly, in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What Personal Data We Collect

When you use our website or contact us, we may collect the following types of personal data:

  • Your name and contact details (submitted via our enquiry forms)
  • Property address and details related to your survey enquiry
  • Technical data including your IP address, browser type, and pages visited (collected via cookies)
  • Communications you send us via the contact form or any other channel

How We Use Your Data

We use your personal data for the following purposes:

  • To respond to your enquiry and provide a quote or booking
  • To deliver the surveying services you have requested
  • To comply with our legal and regulatory obligations
  • To improve our website and services (using anonymised analytics data)

Legal Basis for Processing

We process your data on the following legal bases:

  • Contract: Processing necessary to provide the services you have requested
  • Legitimate interests: Responding to enquiries and operating our business
  • Legal obligation: Compliance with regulatory requirements

Third-Party Services

We use HubSpot to manage our contact forms and CRM system. When you submit a form on our website, your data is processed by HubSpot in accordance with their privacy policy. For more information, visit hubspot.com/privacy-policy.

Data Retention

We retain your personal data only for as long as necessary for the purposes for which it was collected, or as required by law. Enquiry data is typically retained for up to 6 years following the completion of any services, in line with professional indemnity insurance requirements.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • The right to access the personal data we hold about you
  • The right to rectification of inaccurate data
  • The right to erasure ("right to be forgotten") in certain circumstances
  • The right to restrict or object to processing
  • The right to data portability

To exercise any of these rights, please contact us via our contact form.

Cookies

Our website uses cookies to enhance your experience and for analytics purposes. You can control cookies through your browser settings. Some functionality may be affected if you disable cookies.

Changes to This Policy

We may update this privacy policy from time to time. The date at the top of this page indicates when it was last revised.

Contact Us

If you have questions about this privacy policy or how we handle your data, please use our contact form.